Privacy Policy

Privacy Policy // TRT Australia

Privacy Policy


TRT Australia PTY LTD (ABN 15 671 760 848) (referred to as “we”, “us”, or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines our dedication to the protection of your personal information. It applies to information we collect in the course of providing our health services to you, both online and offline, and when you interact with us in other ways.

The Information We Collect

Personal Information: This refers to information or an opinion about an identified individual, or someone who can be reasonably identified, regardless of whether the information or opinion is true or recorded in a material form.

Types of Personal Information We Collect:

  • Identity Data: This includes your first name, middle name, last name, maiden name, title, date of birth, gender, job title, marital status, and pronouns.
  • Contact Data: Your billing and delivery addresses, email address, and phone numbers are part of this.
  • Financial Data: Details like your bank account and payment card information.
  • Transaction Data: This covers details about payments to and from you.
  • Technical and Usage Data: Includes your IP address, login data, session and geo-location data, device and network information, and how you use our website.
  • Interaction Data: Information you provide when using any interactive features of our services, like surveys.
  • Marketing and Communications Data: Your preferences regarding receiving marketing from us and our third parties, as well as your communication preferences.
  • Professional Data: If you’re applying for a role with us or are a worker, this includes your employment history and professional experiences.


Sensitive Information

Sensitive information is a category of personal information afforded a higher level of protection. This includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health information, or biometric data.

We collect sensitive information that may include your Medicare number, health information from referral letters, details about your physical and mental health, medications, and any other health-related information you provide during consultations.

Collection Methods

We gather personal information:

  • Directly from you when you engage our services or contact us.
  • Indirectly through your interactions with us, including via our website.
  • From third parties, like medical professionals referring you to us, Medicare, and public sources like ASIC and LinkedIn.

Why We Collect, Use, and Disclose Personal Information

Our primary goal in collecting personal information is to provide you with seamless access to our services, which includes connecting you with appropriate medical professionals. We also collect information for:

  1. Service Provision: To facilitate your use of our services and respond to your requests.
  2. Communication: To keep you informed about our services and address any inquiries or support needs.
  3. Record-Keeping: For administrative purposes, including billing and internal management.
  4. Improvement and Development: To analyze how our services are used, aiming for enhancement and growth.
  5. Marketing: To inform you about events, services, and opportunities we believe might interest you.
  6. Employment Considerations: To evaluate applications for roles within our organization.
  7. Legal Compliance: To fulfill our legal obligations and protect our rights.

Sensitive Information Handling

We only collect and use sensitive information with your consent or as required by law, primarily to ensure you receive appropriate medical care. This may also include emergency situations where obtaining consent is impractical but necessary to protect your or others’ health.


Disclosure to Third Parties

We may share your personal information with:

  • Our employees and contractors.
  • IT and server providers, marketing agencies, and professional advisors.
  • Legal and regulatory authorities, if necessary.


International Data Transfers

While we primarily store data in Australia, certain third-party service providers may operate or store data internationally. We ensure any overseas data handling complies with Australian privacy standards.


Your Rights and Control Over Your Information

You have the right to:

  • Be informed about how we use your data.
  • Access and correct your personal information.
  • Opt-out of direct marketing and control how we use your data for these purposes.


Data Security

We are committed to securing your personal information against unauthorized access and misuse through comprehensive security measures. However, we advise that no internet transmission is entirely secure.


Use of Cookies

Our website utilizes cookies to enhance user experience and for targeted advertising. You have the option to control cookie settings through your browser.


Amendments to This Policy

We reserve the right to modify this Privacy Policy at any time. We recommend reviewing it periodically to stay informed about how we protect your privacy.


Contacting Us

For any privacy-related inquiries or concerns, please reach out to our Privacy Officer via email at