Privacy Policy

Introduction

TRT Australia PTY LTD (ABN 15 671 760 848) (referred to as “we”, “us”, or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines our dedication to the protection of your personal information. It applies to information we collect in the course of providing our health services to you, both online and offline, and when you interact with us in other ways.

The Information We Collect

Personal Information: This refers to information or an opinion about an identified individual, or someone who can be reasonably identified, regardless of whether the information or opinion is true or recorded in a material form.

Types of Personal Information We Collect:

Identity Data: This includes your first name, middle name, last name, maiden name, title, date of birth, gender, job title, marital status, and pronouns.
Contact Data: Your billing and delivery addresses, email address, and phone numbers are part of this.
Financial Data: Details like your bank account and payment card information.
Transaction Data: This covers details about payments to and from you.
Technical and Usage Data: Includes your IP address, login data, session and geo-location data, device and network information, and how you use our website.
Interaction Data: Information you provide when using any interactive features of our services, like surveys.
Marketing and Communications Data: Your preferences regarding receiving marketing from us and our third parties, as well as your communication preferences.
Professional Data: If you’re applying for a role with us or are a worker, this includes your employment history and professional experiences.

Sensitive Information

Sensitive information is a category of personal information afforded a higher level of protection. This includes details about your racial or ethnic origin, political opinions, religious beliefs, trade union membership, sexual orientation, criminal record, health information, or biometric data.

We collect sensitive information that may include your Medicare number, health information from referral letters, details about your physical and mental health, medications, and any other health-related information you provide during consultations.

Collection Methods

We gather personal information:

Directly from you when you engage our services or contact us.
Indirectly through your interactions with us, including via our website.
From third parties, like medical professionals referring you to us, Medicare, and public sources like ASIC and LinkedIn.

Why We Collect, Use, and Disclose Personal Information

Our primary goal in collecting personal information is to provide you with seamless access to our services, which includes connecting you with appropriate medical professionals. We also collect information for:

Service Provision: To facilitate your use of our services and respond to your requests.
Communication: To keep you informed about our services and address any inquiries or support needs.
Record-Keeping: For administrative purposes, including billing and internal management.
Improvement and Development: To analyze how our services are used, aiming for enhancement and growth.
Marketing: To inform you about events, services, and opportunities we believe might interest you.
Employment Considerations: To evaluate applications for roles within our organization.
Legal Compliance: To fulfill our legal obligations and protect our rights.

Sensitive Information Handling

We only collect and use sensitive information with your consent or as required by law, primarily to ensure you receive appropriate medical care. This may also include emergency situations where obtaining consent is impractical but necessary to protect your or others’ health.

Disclosure to Third Parties

We may share your personal information with:

Our employees and contractors.
IT and server providers, marketing agencies, and professional advisors.
Legal and regulatory authorities, if necessary.

International Data Transfers

While we primarily store data in Australia, certain third-party service providers may operate or store data internationally. We ensure any overseas data handling complies with Australian privacy standards.

Your Rights and Control Over Your Information

You have the right to:

Be informed about how we use your data.
Access and correct your personal information.
Opt-out of direct marketing and control how we use your data for these purposes.

Data Security

We are committed to securing your personal information against unauthorized access and misuse through comprehensive security measures. However, we advise that no internet transmission is entirely secure.

Patient Services
Name: Adelaide Compounding Pharmacy
Address: 5A Glynburn Road, Glynde SA 5070
Phone: (08) 8332 1960

Protected Health Information (PHI)

At TRT Australia PTY LTD, we understand the importance of maintaining the privacy and security of your Protected Health Information (PHI). Our commitment to safeguarding your medical records and personal data is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the My Health Records Act 2012. Below, we outline how we handle your PHI, your rights regarding this information, and who you can contact for further details.

How We Treat Protected Health Information (PHI) or Medical Records
Collection and Use of PHI: TRT Australia PTY LTD collects and uses your PHI strictly for the purposes of providing healthcare services, including diagnosis, treatment, and ongoing care management. Your PHI may include medical records, test results, consultation notes, and other relevant health information.

Storage and Security: We store your PHI securely within our encrypted Customer Relationship Management (CRM) system. This system utilizes advanced security measures, including AES-256 encryption for data at rest and TLS 1.3 encryption for data in transit, ensuring that your information is protected against unauthorized access, alteration, and disclosure. We adhere to the National Safety and Quality Health Service (NSQHS) Standards, particularly Standard 1: Clinical Governance and Standard 5: Comprehensive Care, ensuring that all PHI is managed with the utmost care and professionalism.

Disclosure: Your PHI is disclosed only to those involved in your care, including healthcare providers within our network, and only when necessary for your treatment. We do not share your PHI with third parties for marketing or other purposes without your explicit consent. However, we may disclose your PHI when required by law, such as for public health reporting, court orders, or to comply with legal obligations under the My Health Records Act 2012.

Retention and Destruction: TRT Australia PTY LTD retains your medical records and PHI in accordance with the Health Records and Information Privacy Act 2002 (NSW) and the Archives Act 1983 (Cth). Records are securely destroyed when no longer required, following legal and regulatory guidelines.

Your Rights Regarding Protected Health Information (PHI)
As a patient, you have specific rights regarding your PHI under Australian law. These rights include:

1. Right to Access: You have the right to request access to the PHI that we hold about you. This includes the right to obtain copies of your medical records, consultation notes, test results, and any other health-related information. Access requests can be made in writing, and we will respond within a reasonable timeframe, typically within 30 days, as required by the Privacy Act 1988.

2. Right to Correction: If you believe that any of the PHI we hold about you is incorrect, incomplete, or outdated, you have the right to request that it be corrected. We will take reasonable steps to amend your records promptly, ensuring that your medical information is accurate and up-to-date.

3. Right to Restrict Use and Disclosure: You may request restrictions on the use or disclosure of your PHI, particularly if you believe such actions could harm your privacy. While we will consider all requests, we may not always be able to comply with your wishes if it conflicts with our legal obligations or ability to provide care.

4. Right to Confidential Communications: You have the right to request that we communicate with you in a particular way or at a specific location to protect your privacy. For example, you may prefer to receive communications via email instead of phone calls, or to be contacted at a specific time or place.

5. Right to Revoke Consent: You have the right to revoke any consent you have previously given for the use and disclosure of your PHI, except where actions have already been taken based on that consent. Revocations must be made in writing, and we will honor your request promptly.

6. Right to Complain: If you believe your privacy rights have been violated, you have the right to file a complaint with our Privacy Official or directly with the Office of the Australian Information Commissioner (OAIC). We take all complaints seriously and will address your concerns in accordance with our internal procedures and legal obligations.

Contact Information for Our Privacy Official
For any questions, concerns, or further information about our privacy policies and how we manage your Protected Health Information (PHI), please contact our Privacy Official:

Privacy Official: Peter Toparis
Phone: +61 483 984 020
Email: Support@trtaustralia.com
Mailing Address: 7-11 THE AVENUE, HURSTVILLE, NSW, 2220

Our Privacy Official is responsible for overseeing our compliance with the Australian Privacy Principles (APPs) and ensuring that your PHI is handled in accordance with legal and regulatory requirements. We encourage you to reach out if you have any questions about your privacy rights or how your information is being used and protected.

Use of Cookies

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Amendments to This Policy

We reserve the right to modify this Privacy Policy at any time. We recommend reviewing it periodically to stay informed about how we protect your privacy.

Contacting Us

For any privacy-related inquiries or concerns, please reach out to our Privacy Officer via email at info@trtaustralia.com